This place is a f'n joke. Got talked into a prepaid mini detail back in May via hard sales tactics, my fault I know. I don't have a lot of time so I finally get some and go in Wednesday. Got there at 6:09 full service is closed. Fine, understandable. I come back Thursday, left work early to make sure I got there in time. Got there at 5:30. I hand the guy the prepaid detail card HE, same guy, sold me. He tells me I have to come in before 3 pm to use the prepaid detail. No body told me this yesterday or when I bought it. I explained this to him. The right thing to do would have been to detail my car because of the lack of communication on their part and that I drove there twice. No where on the card or receipt does it say this.
So today someone (Chris) assuming he's a manager, called me and basically talked to me like I should know how they operate. I understand that there are usually nuances or restrictions when you make a deal. But be honest and up front, don't scam people. Of course I find out after the fact that it is non refundable. Of course it is. Hard sales and no refunds or responsibility. If there was a time restriction like that I would have never bought it knowing I would have not been able to foresee when I would be able to use it and would probably still deal with them. Never again.