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  • WHOA. If you get Elsa, you're in trouble. Her condescending attitude is even more pleasant after you've had to stand in line for an hour and a half just to get to her. As if this wasn't enough, they then send you down into the depths of hell to retrieve your car from their shitty fleet. They tried to give me an Accent with stains all over the seats, scratches on the exterior, and a bent rim. NOPE, you will not try to call me out for these damages. The attendant did not have any pre-inspection forms, either. TO TOP IT ALL OFF, there is another line to get out of the garage. In addition! When I called Customer Service to comment on my experience, they weren't open. I feel like a business that serves customers 24/7 should also have a customer service line 24/7. Total time spent getting a rental car with Thrifty: 2 hours. They made me give a star to submit this review. Beware.
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