I made a reservation with dollar to pick up a car in Detroit. When I arrived at the car rental office they were on car wait. I found myself with about 20 other people waiting for cars. They told us it would be at least an hour before they could get us a car. Instead of saying they did not have cars available so I could have rented from another outlet they had us show up just to tell us they could not service us. We had to leave with out a car. I was late for meetings and had to spend extra money on cabs. It was to late to get another car from another company. Now I have spend just about one hour and have spoke to 5 different people trying to insure I will not be charged for this non reservation. I am still on hold. I DO NOT recommend them.