| rev:text
| - We waited a month for things to calm down and decided to give it a try. What a disappointment.
When we arrived, there was a 20 minute wait even though the restaurant was half empty. We were told they had a large party when the restaurant opened and the kitchen was backed up (based on other reviews they tell people this often). There were more people in the lobby than there was in the dining room. Reserved signs had been placed on the tables in the bar so people coudn't sit there either. For a new restaurant you would think they would be overstaffed until they figured out the correct staffing levels. Many people walked in and walked out because they were not going to wait for a table when the restaurant was half empty. There was a couple that asked for a manager, and it took so long for her to get there they had already left. That was the only time we saw her for the first half hour we were there. Didn't get her name, but she was very homely with dark hair.
The food was mediocre at best. Honestly, not worth the money. Since the kitchen was "backed up" I was afraid to order anything other than a burger for feart I would be there for hours. Lets just say the Fridays they tore down to build this place could do a burger better. I would not even risk odering prime rib at this place. Pretty sure they would fuck it up.
The service was not any better. It wasn't bad, but they really need to do some training. In the middle of lunch we are asked if we want seperate checks. Apparentyly because we are two males having lunch we must want seperate checks, right? If you are going to ask that question, how about asking when you take the order or after they are done eating. I said one check, and heres my card. She took the card and was gone forever. She comes out with a tray of 10 drinks she is delivering and finally gets the check to the table. The service was not bad, it just was not good.
I truly fault the management. This place needs new management quikly to get this place in order. The manager that was there did not seem to know what she was doing or how to be an effective leader. It was priceless when she asked the couple next to us how everything was, and they basically said the service sucked and they would never be back. "Well thank you for the feedback so I can look into this and make sure it doesn't happen again". Very fake and insincere just like the other employees.
It was not a very relaxing experience listening to all the negative comments, complaints, disheveled employees and watching the failure of a manager they have. It was painful. We will NEVER be back.
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