| rev:text
| - Sometimes there really needs to be a "no star" option. Or maybe a "it was so bad they owe me some damn stars" choice. But there isn't so I'll go with a one-star review and I'll add a caveat of "how shitty do you want to be treated?"
It's time for Jim to get a new company car. We're excited about this because we tire of driving around in a gas-hog. And Jim is particularly optimistic about a new car because they put a jeep on the list. Now granted, it's not the rubicon of his dreams but it is a "better mileage" jeep and that's a start.
So we went over to Superstition Springs Jeep because they had a number of the specific model on the lot. He wanted to test drive all the choices and decide which car to order.
When we arrived we were greeted by four salesmen. Jim told them why we were there. As soon as they realized his was to be a fleet purchase they blew us off. They pointed at a group of cars and went under a tree to smoke. We did take a look, not really believing that they actually blew us off like that, but of course all but a couple base models were locked up tight.
We went inside, still hoping to pull this time-waster out of the craper, and Jim went over to the sales manager. He explained what we wanted and what we'd experienced so far. He made clear that being blown off was unacceptable. The manager mumbled something mildly apologetic and walked off. Jim went in search of a fleet person.
When the manager came back he asked me for the name of my husband's company. I told him and he responded that fleet orders go directly to the factory. The implication was that we couldn't expect anyone to help us because there was nothing in it for them.
I told the manager that I considered it a mistake because you never know who you're dealing with. I told him that I might be in the market for a new car in six or eight months (which is true if certain events come to pass) and that I certainly wouldn't buy it anyplace that I was treated so rudely.
The manager looked at me and told me that if that's the way I felt I should go find another dealership to test drive a jeep.
Let me repeat that, just in case you missed it. We were treated rudely and when we objected we were told to leave.
I think the manager was hoping to intimidate me. At least it seemed that way from the way he towered over me, hands on hips, scowling. But I looked at him, smiled and told him he was absolutely right. I called to Jim, told him what the manager said, and we left.
I have to say I am impressed by a company whose commission-only business philosophy involves alienating your customer. Especially since Jim's good sized fleet has to be serviced somewhere and the service department generates a huge amount of the dealership income.
Suffice it to say we were treated much better elsewhere. We won't be back.
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