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  • These people are either crooks, or incompetent. I asked for a basic oil change and an estimate to repair the passenger's side windshield wiper. I was told fixing the wiper required "blowing the whole thing up" to replace one pin. That would be an hour's worth of labor: $125 for the windshield wiper repair only (not including the oil change). It may cost more "when they got in there". They also told me the battery tested very weak, running at about 36%. I searched You Tube for how to replace the windshield wiper pin for my specific make and model. Every video was less than 7 minutes. Some were only 3 minutes. 7 minutes of work costs $125? Yeah right. Knowing that the battery was still under warranty at Auto Zone and replacing one little pin on the windshield wiper didn't take anywhere close to an hour to replace, I told them I didn't have time to wait. Suddenly, the repair would "only take a few minutes ", but presumably still cost $125. I paid for the oil change and left. Guess what happened next? After driving a mile, I discovered they disconnected the *driver's* side windshield wiper. It had been working fine when I originally drove it on the lot. It was pouring rain, so I went back and told him his guys disconnected the working wiper and didn't reconnect it. Now, it didn't work at all. "That's strange," he replied. "Yes, it is, since it had been working fine for months," I responded. They reconnected it, only to have it disconnect again a few miles down the road. When I went to Auto Zone, I watched him test my battery and I saw the results. Guess what? It was running at 96%. That's another $150 Big O tried to bamboozle me out of. Crooks or incompetent buffoons. Either way, STAY AWAY from these losers, that is unless you want more stuff broken on your car than when you drove it on the lot.
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