Apparently this place doesn't give two craps about making a profit! The first time my husband went here on his lunch, their horrible waitress took his and his co-worker's drink order and didn't return for 20 minutes!
They took a group of six there today to give the place a second chance and had the same HORRIBLE waitress (Dina). There was a 25 wing for $15.99 special and he wanted two different sauces. She told him she could do that, but only in orders of 6's (because it's SOOOO HARDDDD to shake boneless wings around in sauce!!!!) so he ordered 6 of one kind and 18 of another. SHE CHARGED HIM for FOUR ORDERS OF 6 BONELESS WINGS! What on earth are you thinking, Panini's?? Then the party had to pay a forced gratuity on top of that - I guess she saw six people when she got to the table and figured "Eh, no need to give good service to this table!"
He asked to speak to a manager about the incorrect billing and all that man had to say was "Sorry you feel that way"!
And finally, a call to their corporate resulted in a "I'll have someone call you back" with no call as of yet. On top of that, my husband has been sick to his stomach all night.
Take your business elsewhere - even the Mr. Hero with its bulletproof glass had better customer service skills than this place. Pathetic.
And Dina, honey, you might be better qualified to sweep floors somewhere.