I attempted to have 3 large format posters printed here. I had to wait an hour for the files to transfer as the files are large and their computer system had to be rebooted twice!
The dimension were large and I was assured by the team ( Abdul, Chris and Jonathan) that it would not be a problem. 8 hours later I receive a phone call from the store manager telling me that their printer does not accommodate the dimensions for my poster.
I was told that I have to come back to the store to do a refund, when a simple post-void could have been done while I was on the phone. Anyone who has worked in retail should know how to post-void as not to inconvenience the customer further.
Incompetence on every level at this store. While it is convenient for me to shop there, I no longer will.