I am a landlord and I have been with RW for 3 months now and every month has been something that is inconvenient for me. The reason why I am paying someone to manage my property is to rid myself of inconvenience but instead I just feel like I'm giving my money away for free. First of all it always takes many phone calls and many hours to even get an answer and when you call the number you keep getting transferred around. There are so many things they don't tell you up front and a new one I discovered is it doesn't matter what your contract says, even if your rent is due on the first of the month "technically they have until the 4th to pay". Tell me what other rent company would accept that? Yet they expect you to answer within 24 hours but you can't get an answer from them! Never again will I work with RW and I have shared my problems with friends and relatives and they agree, I almost feel scammed. I can't wait for my contract to be up and forget about this money pit that just causes more headaches. Just do it yourself and save your $90+ since you're going to be the one solving problems anyway. You are basically paying for a middle man to tell you what the problems are and you have a certain time to respond or they can charge you whatever they think is necessary. Not sure if it's better for tenants but landlords beware... paying 1st month's rent to them plus $90+ a month for the same if not more headaches... not worth it to me at all.