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  • Purchased a iPhone 7 about a month ago. The screen would not unlock so I took to the store. The first thing the rep ask was if I dropped it. Why automatically assume it's the customer's fault? Then he looked at the phone for two seconds, handed it back and told me I needed to go to the Apple store to get a new phone because the LED screen was broke. He didn't even do the basic checks on the phone. He was so quick to push me out the door. The service was very unprofessional and unhelpful. My 13 year old got on Apple support website and fixed the phone in 2 minutes. If Sprint sells a product the least they could do is basic troubleshooting. I will never go to this location again. The Sprint store on Rainbow near Lake Mead is much better.
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