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| - I will start by sharing that I have many years in the service industry and it takes A LOT for me to complain to a manager... or write a review... My family and I have been dining here for years. Typically the food is good and the service hit or miss, however there are few if any other Thai restaurants in Ahwatukee so it's been our go to place. Well, no longer. Today my son and I went to have a late lunch, we asked to sit on the patio and were sat at the table requested. We ordered a side of rice, spring rolls, and vegetable and tofu Pad Thai. The service was timely and the young gentleman that served us was friendly. When the food arrived I immediately noticed (as did my son) that the pad thai had a very metallic smell, upon further investigation there was a black smudge of something on the rim of the plate, which wiped right off ( no idea what it was) however I decided to take a bite.. it tasted awful and not at all like the pad thai I have ordered there before, many many times . It was oily, smelled bad and didn't taste like it would be wise to eat anymore. So, I asked the waiter to please take it off the bill and that the rest of the food was good but that this pad Thai was not at all what I was use to here and that I just needed the check without it and no to go box necessary. His response was ( now this was a different young man than the original that served us ) that he "needed to check with his boss" I said well okay but I am not paying for that. Next an older woman comes out to the patio and says- "Whats wrong" I explained that I had been eating there for years and that this was not at all what I was expecting and that we had to leave due to time and to please take it off the check. She didn't say anything just walked away and went inside..... Next the younger man came back outside and laid the bill in front of me, I looked down and saw the $25 total. I said "She is really going to charge me for an entire plate I kindly told her I strongly disliked both the flavor and smell of, and this after I have been a regular patron for over 10 years!!??" He responded "It is our policy if you don't like something you can pick something else not get your money back." I said shocked, that "I have been in the restaurant industry for over 12 years and never would force a customer to pay for something they only had a bite of and whole heatedly seemed so displeased with. And that my business, as well as my families is far more valuable than the restaurants cost of that plate of food. I said I will tip you 20 % because this was not your bad decision but for a manager/owner to ask me to pay for something that I know did not come out normally, and I didn't even eat more than a bite of, is in such poor taste and bad business. I said, "You may let her know that the cost of her not wanting to comp this meal has cost her much more than noodles, let her know we will never be back , and I will let others know how little valued I felt today." Even my son said, who is 5 years old, "This manager should know some things are more important than money." Well said son, we won't return.
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