I did give this small shop a chance. Never again. Should have know when they installed the wrong carpet in my basement and wanted me to pay for the labor to replace. The last was that I had to file a claim with Shaw for my wood floors and CTW walked away from the claim. Monte had asked if I would not mind waiting until the end of the summer early fall and I agreed and in September I get a call from Shaw that stated CTW would not honor the claim. Shaw sent me accross the street to W. and what a wonderful experience I had. Within six week I had selected a new floor, ordered and they installed last week. These people were the professionals from selection to install. Stay away from CTW