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About: http://data.yelp.com/Review/id/d3IEYCn5Hrdu3x4Tu4sK2w Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-05-13 00:00:00 (xsd:dateTime)
itemReviewed	Firestone Complete Auto Care
http://www.openvoc.eu/poi#funnyReviews	5 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	6 (xsd:int)
rev:text	I was doing Sunday errands when my tire popped on the freeway . I went to a few tire places to get a tire replacement since this was the second time it had happened to the same tire. Unfortunately, no one in Las Vegas carried the brand tire I had. My boyfriend wanted a temporarily quick fix. I get off work late so I don't have too many options. Firestone was down the street and it was still open with a good rating on Yelp. We walked in. And waited a few moments for someone to assist us. My boyfriend did all the talking and he told the guy the reason for our visit. The guy said it should be no problem and it should be fixable and it would be ready by tomorrow morning. I was having doubts about it since he never asked for my number, name, gave me a receipt or anything. I just trusted this place and left with nothing. And I seriously was going to go back for my rim. But I didn't. I read the reviews a second time so it put me at ease. I called the next day in the afternoon. They said it wasn't ready and it would be ready in twenty minutes. I said okay. My boyfriend went to go pick it up. He picked it up. Came home. Then called me. He said babe, don't be mad. I said what???? He said "There's scratches on your rim and it's not small ones. It's noticeable." And he was just telling me how he always got his tires fixed multiple times on his car and he has never encountered anybody scratching his rim the way they did mine. My boyfriend came to pick me up from work. He pointed it out and of course I was already mad. Mad at the fact that these people would do that. And mad at my boyfriend. If I knew that this was the way they will take care of business for free. (I didn't even know that these type of service were done for free.) I would have never come here and I would have rather pay for someone to fix it and take good care of it!!!! I started to yell and tear up. And yes I started crying! It's like something you worked hard for and someone just messes it all up because they are just careless. I yelled at my boyfriend for being so F#%*$&@ cheap. I called them right away and demanded a manager. They said I would have to call in tommorow and speak to blah blah. I'm not waiting. So I contacted the email that was listed under the bad review on Yelp. I told them my problem and yes there's a few things I said that was not necessary to say because I'm a nice person but I was pissed. Who wouldn't be???? Let me tell you guys something. I'm not spoiled and I work hard for for the things that I have. No one helps me. And I'm a genuine nice, honest person who works hard for a living. And I'm not greedy with my money either. I am the nicest person you will ever met. So nice I was feeling bad for this business that they were losing money for some $@&!# they had to fix for free!!! So for someone to treat my things like garbage. You have another thing coming. Some customer lady replied and said I needed my invoice number. I replied and nothing. So the next day I sent another email and got another reply from someone else. Then I got a call from Firestone. They gave me two options. First one to have it sand down and having looking like brand new again or buying a new factory rim. I went with the "looking like brand new again" but I really wanted to go with the new factory rim. Because knowing me. I can't be pleased easily. And I'm very observant. I gave them a chance to fix it. They told me to drop it off. Which I did. And I got an apology. Their excuse is that "They were busy" so it gives you the right to rush through my tire???? If you're busy. That's fine. But I would rather have you keep my tire for a week then to bring it back to me all messed up. This will be a long review... Let's just say. I got my tire back. The third time. And I said "You know what, I'm not going to keep going back and forth with this. It's an inconvenience." Which it truly is. I have to take time out of my life to keep stopping by to this place after work. It's out of my way. And that's the most annoying thing ever. I have patience but this was way too much. Overall, I'm not happy. I have a f'd up rim. That cost them more than a free tire fix. And the worth for my rim is two synthetic oil change for free. Cheers! What a slap on the face. Thanks Firestone for your business.
http://www.openvoc.eu/poi#coolReviews	2 (xsd:int)
rev:reviewer	Shayne

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