Their shirts say "skip the line order online!" By the last two times I've ordered online whoever is working Togo forgets to print my order. So when I go to pick it up I still end up having to wait 30 minutes( my pick up time was 6:12 it is now 6:50 and people that placed their order in store AFTER me are now leaving with their food BEFORE me.) for my food which is what I was trying to avoid. I love the food here but they need to get it together. Another thing when Togo orders that are placed in store are ready they don't yell out the customers name I just saw a girl that placed her order after me food sit for like 10 minutes before they called it out. When the worker that handed her, her food he said "oh I'm sorry they didn't call out your name it's been ready". Like cmon.