I've never written a review before, but felt compelled to write one after how frustrated I got trying to reschedule my appointment. I have tried emailing, texting, and calling multiple times and cannot get through. Sometimes they text me back days later, sometimes not at all. They did call me back today and left a voice message. When I called back, no one answered and the voice-mail box was full! I've been trying to reschedule this appointment for almost 2 weeks now and still have not been able to. Unfortunately, I am stuck in a Groupon deal here. At this point, I am ready to just forfeit my Groupon and pay to go somewhere else.