We returned the Black & White cookies today, 09/20/2016, to Chompie's. We spoke with the Manager of that Cookie Department, Zach. He was sorry to hear we had a problem as he explained how they handle their products. My issue centered around the rotated stock since I "asked are they fresh" first. Zach gave us new fresh cookies, so as far as I'm concerned he took care of my issue. :OLD REVIEW: The large Black & White cookies were NOT fresh today 9/14/2016. I asked before purchase if these were fresh today, soft insides--Yes they were just put out. They rotated stock and I got the old ones. Fresh black & white cookies are soft, The ones I was given were very firm when cut open at my house--not soft or fresh. I'll be back in their location next week and will raise the issue of lying about product's freshness. I'll update on the outcome.