I have been here a few times and my first time I was nervous about someone I don't know seeing my lady area because I got a Brazilian but they actually made me feel super comfortable and I actually learned a few things about the process. If you're a first timer I definitely recommend them. Advice would be to drink LOTS of water (no caffeine). For pain they do have numbing cream but it must be applied 45 minutes before the appointment time and take a pain reliever half an hour before. Also super important, breathe. Exhaling after definitely hurts. Super professional and clean as well. I would totally give them a try if you have been wondering! They also offer many other services.