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| - I really hate to do this to a new small business, but in a day and age of more and more competition in the coffee shop industry...you need to up your game....Krave has not done this.
I really really wanted to like this place. It's literally 10 seconds from where I live. It looks cute. Amazing patio. A new business to the Hillcrest community...what's not to like?!?
My partner and I went in maybe a week after they opened looking for an iced coffee because it was sweltering outside. We thought the space was really cute, great decor, not busy but a couple people sitting enjoying their coffee. There was 1 girl working the counter and was making a drink. There was no client standing around so I'm not sure who it was even for..as all other clients had drinks. We stood and mulled over the menu...looking at the cookies and pastries..this went on for about a minute. She never said hi or even made eye contact. Then another client came in and went right up to her and said hi..they knew each other it seemed and started to chat. This went in for a minute or 2. Finally I said "excuse me can we order a drink"? She ignored us!!! Fucking ignored us!!! Appalled we just left. Again, she never even looked at us. Once out side , in all seriousness, I asked my partner if we died and hadn't noticed?!?
As angry as I was I chalked it up to being its first week and perhaps the girl didn't have client service experience. I gave it another shot about 3 weeks later. This time it was busy, I stood in line for about 5-8 mins while the same girl chatted away with the couple ordering in front of me. Again, never made eye contact, no one said "we will be right with you", just chatted away like they were the only ones there. Even the guy making the drinks never acknowledged me. FINALLY I got to order a drink, and as I was ordering, in a very standard voice tone and volume she interrupted with a "what? What do you want"?? with total attitude. I placed my order again and she didn't even tell me a price just asked how I was paying. I answered with debit. "Cash only, debits out". At not one time before I placed the order was this message relayed. There was no signage. And I have now wasted 15 minutes for a freakin latte?!? I said nothing and left. She never apologized.
Today, a beautiful Fall day, perfect for a walk with my dog and a nice cup of coffee...I thought why the hell..it's close..I need coffee..what are the chances it will be that bad. My mistake here was thinking that thought. It's like I willed this experience to happen.
I walk in..one guy is behind the counter making a drink chatting with a client and there is one girl in front of me waiting at cash. We stand there for seriously 3-5 mins again not being acknowledged. Like how frigging hard is it to say "be right with you"? I can respect you're working alone if you respect your paying clients. Finally the same rude girl that works there saunters through the door and asked the client in front of me if she needs help. The lady had drink already but said it was too sweet.."so what? You want another one" the girl says to her. No , "I'm sorry can we get you something else"? Just complete attitude and full on rudeness. She tells her she will bring it out to her. Now, before I can even open my mouth..and again this girl STILL hasn't made eye contact...looks at the guy past me that was waiting for his drink and asks if he liked the chia he tried yesterday...he says yes and that's what he is getting...then proceeds to order some cookies and she fucking starts getting them for him!!!! Seriously?!? You are seriously going to help the guy that has already made an order but now wants to add on?!? The right thing to do here is say "I will get those for you once I help this client". Why should I be surprised. I then here the guy that works there tell her debit is down! WTF! I made a loud enough "are you kidding me"?!? Statement that the other client looked at me..but the employees just kept on working. Needless to say, I walked out and took my business to the incredibly delicious and friendly and helpful Mabel's across the street.
Now, I may just seen like a grumpy person with super high expectations. I'm really not. I just want decent client service and to be treated like I exist. You're selling coffee...this should not be hard. I have been treated better at 7/11. Really. I have. You are trying to start a new business. Gain clientele. This is not a great start Krave.
I hope for their sake they get their shit together because there are MANY options on this street for people to take their business to. Hell, the Starbucks down the road is better. Its sad to say I would rather support Starbucks then a local new business.
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