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  • Positive: - Best interest rate around - They made good on their promise that this would be a "no cost" refinance - Website was very easy to use for uploading documents...and once uploaded, got to the various loan processing people instantaneously Negative: - It took Roundpoint more than 60 days past when they promised to close the loan...all on them - They were ill prepared to deal with the VA; largely in part due to their inexperience, they kept finding "one more thing" for me to do or sign - Their communication was poor despite promises to the contrary. I had to call and email and call some more to keep things moving as well as find out what was the latest issue. - Too many hands in the process...and the guy that started this sort of disappeared, despite his promise to stay on top of the loan. Bottom line: If it weren't for the great loan terms, I would warn you off of Roundpoint. I also warn you that it will take longer than you expect and don't worry too much if they don't communicate well except right up against deadlines.
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