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  • I have purchased cupcakes at Urban Cookies several times. I find it to be convenient and their cupcakes are quite delightful. The problem that I have is with the staff. They never give you a pleasant greeting. No matter what time of day I walk in there, they behave as though it is a bother to provide service. This LAST TIME I walked in the first words out of the gentleman's mouth was "how many cupcakes do you want"? No greeting! I answered then pondered over the selection.....he stood there with a bored look on his face and advised me as to how many more I needed and said so quite impatiently. I was with my 12 year old granddaughter who stated when we walked out of there, "wow, he was so grouchy". This is the last time I will go to Urban Cookies, quite unfortunate but, if they keep up with their lack of customer service, their doors will not stay open. There are lots of cupcake shops popping up in the valley and the drive will be worth it just to walk out with a pleasant feeling.
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