I first stumbled across vivyx through a random Google search. I needed a very large photo (24x36) and didn't necessarily want to pay big bucks for it. When I went to their site I thought the prices were too good to be true, but after reading a couple of reviews I decided to go for it. I was hoping to have my picture by Christmas, but didn't find them until the Sunday before Christmas. I thought there would be no way that I would have it in time, or that it would truly be the quality that I was hoping for. However, I paid for rush shipping & processing (late Sunday night) and crossed my fingers. After placing my order I wasn't positive if I had ordered right to ensure prompt delivery. I emailed the company to see if I could get an idea of when I could anticipate delivery. I was super pleased to be followed up with so quickly (the next morning). The employee that I corresponded with (can't remember their name or title unfortunately) was amazing! They quickly looked up my order, and ensured me that my order would arrive soon. I felt so valued & taken care of as a customer by Vivyx. I was absolutely stunned when my picture showed up on the Thursday before Christmas! When I pulled it out of the box it took my breath away with how perfect it turned out. The original file I uploaded was an iPhone photo, so to have the clarity it does in that size is phenomenal in my book. The picture was also well packaged and care had been taken to ensure that it would not be damaged. My experience with this company has been fantastic. Since my order I have been and will continue to recommend friends and family to this company! SO much better than shutterfly! Not to mention, they don't charge outrageous shipping prices like shutterfly does. Thank you very much, Vivyx, for being a fabulous company with excellent customer service, and quality products! I will be a customer for life!!