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  • Two days ago I had the worst experience I've ever had in any retail store. I walked into the store to purchase a cross pen. I find the pen I want and it's a photo of the pen I'm sure to help with theft issues, I have no issues with that. I walk up to the cashier named Tray, I hand him the photo of the pen and a box of cheaper pens. He looks at the photo and asks what do you want me to do with that.... After attempting to tell him I wanted to purchase the pen it gets monumentally worse. I ask for a manager Sid walks up and as I'm trying to tell Sid about my experience tray steps from behind his register and walks between the manager and myself. Guess what the manager does NOTHING..... I asked for the corporate number he gave me the wrong number. When I get the right one I tell them I don't want anything but a call from the district manager she fails to call me... She still hasn't. I thought the only way to send a message is to return the pens. As I'm walking in to return the pens tray who is outside getting a return from a customers truck laughs at me.... This was after the store mgr told me it would be addressed...
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