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  • About 10 years ago, I spent every fall in New England recruiting for a college in Arizona. At the time, no Dunkin' Donuts were in the Southwest, so I relished the opportunity to visit a DD and get a yummy jelly donut. Sure, the service was always so-so and the coffee was horrible, but man that donut! Now that Phoenix has a DD every few miles, the donuts don't have such the draw. They're still delicious, though, and thankfully the coffee has gotten MUCH better with DD's recent rebranding. I typically visit the location on the SW corner of Bell & Tatum, and while the service has been less than spectacular a couple of times, they are usually busy and right on target. So, today while out running errands, my four-year-old son saw the banner for this new DD. I had a coupon for $1 off a combo, so I thought it would be a nice break. Parking was available, a few people were inside chatting, and we started to make our selections. Granted, it takes us 2-4 minutes to figure out what we'll get (he's four), but no one was even behind the counter. Then, when our choices were set, still no one showed up. No bell, no way to call, nothing. Then, a young man magically appeared. I placed my order, which he apparently didn't hear. When I repeated which combo I wanted, he said they didn't have grilled cheese, only the ham and cheese, and would that be okay? No, of course not; I'm vegetarian. I was ready to leave right then, but I knew my son would be disappointed (and loud about it), so I ordered his juice and donut. Right there on top of the cash register was a sign stating that if you didn't receive your receipt with the purchase, it would be free. I was given my total (in the $3.50) range, handed over a $5 bill, got my change, and waited. No receipt. He ripped it off and placed it in a pile. I got my son situated and then went back up to the counter, pointed out the sign, and the cashier pulled up my receipt and gave me $3.20 back. Although I'm not positive what my total was--since I wasn't given a receipt--I'm pretty sure I was short-changed. I like DD's jelly donuts better than any others, but I would only return to this location if I used the drive-through (since that seemed to be where 99% of the crew's attention was focused). If I'm in the area, Paradise Bakery is just next door--and their service is WAY better.
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