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  • If I could give it 0 stars I would..Natasha was absolutely horrible! Her attitude needs adjustment, she acts like she hates her job and it shows. Very incompetent. I have been renting cars for years due to my job and this was the first time I have ever been turned away..she asked me if I wanted their coverage and I stated no that I had my own insurance, she said she need proof which I have never been asked that before, I told her I didn't have it on me and she said she can't help me and that I would have to come back! Upon arriving home I called customer service and asked about insurance policy and they said that what she told me was incorrect and that I should come back and a manager would help me. I'm still debating whether to go back because I already spent over 2hrs. dealing with the rental car issue and driving back and forth.. Horrible experience..Natasha should be reprimanded and in my opinion she needs some classes on how to treat customers, afterall, without us she wouldn't have a job!
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