| rev:text
| - I really wanted to like Carl's Car Care, I really did. Normally taking my car straight to the dealer to get serviced, I figured I would try a local shop to save moneys and support small businesses. The reviews on Yelp checked out and their website boasted they were the "best honest automotive care."
I used this shop a total of 2 times. My first time was for a simple oil change that had positive results except for them parking my car under a tree with the moonroof open. When I picked up my car I was greeted with an interior decorated with dead leaves. Not a huge deal since I'm a pretty outdoorsy kind of guy, it was like camping on the go. It was more of an annoyance than anything to keep me from returning.
My 2nd time was for a clicking engine noise I heard. Turns out my power steering pump decided it didn't want to work anymore. A couple hundred dollars and a few hours later, I return to pick up my car. Drove it home without any problems and saw that the power steering pump was indeed replaced, albeit with an aftermarket OEM one.
Fast forward 6 months. I am now residing in Tucson for work and begin to notice a squealing coming from my car on cold morning and when I turn the steering wheel. It sounded like I maybe needed to adjust the tension on my power steering belt or something. Since Carl's Car Care was only open M-F from 7-6, there was no way for me to bring my car in since I had to work those exact same hours. No big deal, I bring my car into the local dealership to take a look at the belt. Adjusting a power steering shouldn't be too expensive. Too bad the problem wasn't with the timing belt, but was that the whole power steering pump was now broken and needed to be replaced.
In just 6 months, the OEM pump that Carl's Car Care replaced was already faulty. Now, I'm no mechanic but I'm pretty sure they are supposed to last longer than that. Since I was already at the dealership in Tucson and couldn't make the store hours of Carl's, I went ahead and let them replace it with a factory power steering pump. Later that night I compared the costs of each install and discovered that the dealership install was only $50 more than Carl's install. One of the main reason why I went to Carl's was to save money. In retrospect, with both places charging me about the same, I would have gladly paid the extra money to get it done at the dealer with a factory part than at Carl's.
Paying close to the same amount I would have paid at a dealership for a power steering pump replacement that ended up breaking in just 6 months has really left a sour taste in my mouth. Maybe my experience was just unique to me, but I personally would not return to Carl's Car Care. I understand that things break, especially engine components of a car. I just don't expect them to break so soon and find out that I wasn't even saving that much money.
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