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| - If i could give a negative rating I would. Now I will say that I had gone in to the store ate around 6:00 already having had a bad, but these people only made it worse. I had earlier that morning dropped my phone in the sink while doing dishes, of course right before i had to go to work. So I just went all day with out my phone knowing I worked less then a mile away from a best buy, the best buy I had actually bought the phone from less then a week before. So i finished my work day and drove over. I walked in and was quickly directed to the Geek Squad center, per my insurance, and waited my turn. When they got to me, which took only about 20min. I quickly explained the situation and that the insurance I had purchased alittle over a week about was suppose to allow me to turn in the damaged phone and walk out with a new one or at least a loner till they could get the phone I needed if the did have it on hand.
They gave me a look which basically said you're not getting a new phone your whiney brat. They guy then told me that they didn't do that, they've never done that, and they will not every be doing that. I quickly turned into that customer we all hate to witness. I demanded that they play by the rules set out by the insurance I was playing for and stated that they had in fact replaced both mine and my younger sisters phones because of similar problems previously and there had been no problem. So the little simpering jerk went and grabbed his manager without giving me a response.
The manager came out and basically said the same thing only saying it in the rudest tone I have ever heard a retail associate use. He also spent the whole time talking to me like I was a balling 5 year old who needed reprimanding, not an adult. Finally when i came to terms that they were not going to fix my phone i asked what they were going to do to get me a new. They said they weren't going to do anything that it was my job to mail in my phone to the verizon company and hopefully they would have a replacement to me in a week or so. They were dead serious when they said they wanted me to go a week with out a phone. I live alone, with no land line and need my phone for my job that could not happen. When I told them they had to do more for me, they flat out refused and wouldn't even get the address I was suppose to send the broken phone to. The only thing they did was tell me to go to the Geek Squad sight to find the address. At that point I was beyond frustrated and unfortunately cry, so much so that the lady behind me in line tried to jump in and help me. She also had a similar problem and received the same answer. So I left more angry the i thought possible to go home and try and figure out where to send my now useless phone and of course the website says I don't exist.
I refused to go back a second time to that waste of space store, so i drove 45min out of my way after work to the BB in Happy Valley. I walked in and explained my situation and guess what? They took my phone and replaced it on the spot. They guys at the phone counter were beyond helpful and had me out the door in under 30min new phone and all. They told me they got a lot of pass offs from the Hayden store. That the people there just REFUSE to deal with problems like this because it reflects badly on their numbers so they either send them to another store or just tell customers there is nothing they will do. The guys at this best buy are the absolute worse and i would drive all the way to Cali, to avoid having to go to them again. They lie to get out of working.
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