Last month I did not have a good experience with US Airways.
worst customer service on the phone.
called several times to confirm the flight and don't know why they changed the flights for my parents in two different times / different airlines?? what??
At this point, I need to talk to an operator.. a human!! pls!! and how long is the wait????? the automatic response tells me that the wait is 149min.. ok.. I don't have that many minutes or over two hours to wait.... thanks for the warning. So I decided to try a different time.
GEE, tried at least four times to talk to somebody and the shortest time was 49 min!!!
after several tries, FINALLY I have a human person on the phone!!!!
Operator: I am sorry, we don't handle this type of transaction, let me transfer you to the right department.
I was transferred and the wait is ... 144 minutes!!!! ARGGGGGGG
Dear parents: I love you so much and I want you to visit me very often because I really miss you. BUT pls do not flight US AIRWAYS!!!