I hate coming into this Holt Renfrew location - everything is so cramped and it's always so crowded. The sales staff are snooty simply "because it's Holt's" - but honestly, your store is under the mall's food court - there is no need to be pretentious and snooty.
The makeup counters are always crowded, and on a busy weekend you'll probably have to wait to be served - if they bother to look your way. I save myself the grief and go to Sephora if they have the brand that I'm after.
The designer accessories are plopped (and chained) onto the shelves and you have to hunt around for someone if you want something and then put up with their fake attempt to be genuinely interested in you. Since this is a smaller store their selection is somewhat limited.
Their shoe corner has a pitiful selection of Louboutin, Prada, Dior and Jimmy Choo's - but if you are really looking for shoes either head over to David's in the mall or go down to Holt's on Bloor St.
The only reason I'm restraining myself from giving this store location 1 star is "because it's Holt's" - and you'd be hard-pressed to find these designer brands elsewhere in Toronto since many have exclusive distribution contracts with Holt Renfrew.