We purchased a brand-new 2015 motorcoach. The purchase process was pretty easy considering we were paying cash. Our trouble started immediately once we picked up and did our inspection. We still, after two years, have problems with the same items. One item in particular they have replaced seven times and still haven't figured out how to do it properly. This company is so incompetent with service that even the corporate office at Jayco recommended we go somewhere else because of so many complaints they have had.
We just recently had more service done and they have done more damage to the vehicle then fixing. They installed an entire window and it was crooked, damaged, and you could see the internal parts of the RV wall . The text said that he did not have the proper tools to do it properly. Seriously? Why would you even do something like this if you don't have the right tools. The service technician who I found working on my vehicle admitted he wasn't even a service technician but rather someone that worked in cleaning new units for buyers. He also did not know anything about safety features that we asked to be repaired, to which he bent the safety bar making it completely useless and potential he hazardous on the stove.
I have given the owner many chances at my business and it has been nothing but talk. Their craftsmanship is worse than my kids school work projects and I have photos to prove that I can post later.
They installed event on my roof with my purchase. It kept rattling and I had them inspected and they told me they use the wrong screws. It eventually fell off and now they will not warranty their work.
Stay very far away from this place. I don't think I've ever seen such incompetence in a business anywhere. It's a wonder that they're still in business.
Even their service manager quit! You know that's a bad sign.
WILL NEVER GO BACK!!!
We are going to purchase a new unit somewhere else...too bad because their sales folks were decent people.