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| - This is a long review, but necessary in order to understand how wonderful East Valley Floors truly is.
First time homeowners here. We made the classic mistake of purchasing expensive, nearly impossible to install [well] 40" rectified edge porcelain plank tile to replace the drab shag carpet in our 40 year old midcentury modern home. In an attempt to make-up some of the material cost, we skimped on the install and hired an unlicensed individual. We immediately realized our mistake after the first room. The tile was not level, grout lines were all over the map, cuts were poorly made. We were forced to forfeit our deposit and spend the next month on our hands and knees, prying up each tile one-by-one, in order to start again.
On our 2nd round, we sought a licensed and bonded contractor (he will remain nameless), who boasted of his 20+ years of tiling experience, and how he'd laid football fields-worth of our precious wood-look tile. We felt confident that we were in good hands and our nightmare would soon be over. To our utter dismay, his work proved to be even worse than the first guy, and he was dismissed after the first room as well. Feeling heartbroken and defeated, we spread a large area rug over his tile job, left the remaining 850sqft of boxed tile on two pallets in the garage, and lived with bare concrete floors and smelly carpet for another year.
Enter Von and Luis from East Valley Floors - our saving grace and light at the end of the tunnel. After a very positive recommendation from a colleague, we decided to give it one last go. Von, the President of East Valley Floors, met with us on a Saturday, as we were very apprehensive and insisted we both be present. Von listened to our sob-story, measured our rooms, made great suggestions (direction of the tiles, trimming off and laying the tile under the door casings that we plan to replace, etc.) and ensured us his company was up for the task at hand. We were cautiously optimistic at best, but decided to put our trust in Von and signed another contract.
About a week after signing the contract, Luis arrived to install our 4x40" rectified edge porcelain plank tile. He was prompt, prepared, and very pleasant. First, he used a concrete grinder to grind down and even out high and low spots on our base floors. Then, he utilized leveling system clips (which are not cheap) to ensure all the tiles were level - in addition to the grout spacers. He worked quickly and I'm not sure he ever took a break. He began our install on a Thursday morning, and even worked on Saturday to keep the momentum going. We were instantly impressed by his craftsmanship and ethic. Luis not only did beautiful work, he did it in record time. He briefed us at the start and end of each day, so we always knew what to expect. Luis laid the tile, grouted, and we were moving back into our rooms in under a week. The "it's too good to be true - I must be dreaming" feeling lasted for a while before our wonderful new reality sunk in. These really are our gorgeous new floors. We've already started planning our next project with them.
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