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  • Carrabba's has been my favorite restaurant in Huntersville for many years, however I am not able to say that anymore. It seems that each time my husband and I go there lately it is getting more weird and the service is getting worse. It was so bad tonight that the manager offered and paid for our entire meal which is the reason I am not giving a one star rating. The food was good, however not fabulous like it used to be. The restaurant was practically empty at 9:20pm when we arrived, yet they had so much staff that was just standing around doing absolutely nothing other than talking to each other and playing on their cell phones. A very friendly waitress came over to our table, she was smiling and ask us what we wanted to drink. A few minutes later this older waitress comes over and tells us that she will be taking care of us. My husband told her that we needed a few more minutes. She said okay and she would return soon. Well.... we never saw her again. After about 15 min. we still didn't have our bread. Finally the first girl that greeted us came back over. I told her that we still didn't have our bread because she didn't notice. She said, "I don't know what is going on tonight." I really believe that she was trying to provide good service but something just felt really strange there tonight. It is not the Carrabba's that it once was that is for sure. She then said that she would get the manager. He came over to our table and said that the entire check is on him. He didn't have to do that but it was definitely appreciated. The manager was fine and tried to make things better, as did the waitress and this was so appreciated. What I noticed and what is disturbing is the fact that these two bus boys kept using the sweeper right by us without apology and it was annoying when me and my husband were trying to have an enjoyable dinner. As they kept cleaning one was telling the other why he was fired from his last job. As I looked around so many staff members were playing on their smart phones. I am saddened because I expected the Carrabba's experience to be special like it was years ago.
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