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  • Above and beyond service at the InterCont. I'll get to that after I rave on the other features. - Convenient to Yorkville -- all the restaurants and shops within a 5 min walk. - Awesome view of ROM - Best PILLOW selection ever. I had 7 pillows of varying firmness, all with very pretty French matellase cotton pillowcases! My friends were visiting TO from NYC, and had the misfortune of leaving a passport on the plane. this dawned on said friend on the Sunday morning before departure. The front desk and the concierge desk were like SHERLOCK and WATSON, calling Pearson, Montreal, Air Canada-- even Canada and US customs!!! All was done with complete professionalism and empathy. Let's face it-- losin' the passport is irresponsible but the team there made it truly a team effort. They even printed out application forms and helped us secure an appt at the US embassy for the next day. Today the hotel emailed us confirming that the passport showed up a customs (We had it already), but what a gesture!! I am so ready to write a glowing reco to the manager there. Wow. Also, compared to the Park Hyatt and the Hazelton, the prices for the suite were excellent!
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