I had made an online order and had to return it. Instead of doing so online I stopped in here. The cashier exceeded my expectations by knowing immediately how to process a return of an online order and being able to process it without any problems. I did find it a bit odd that she had to type each ticket number into the system instead of scanning it, especially when she had already scanned the bar code on my packing slip, but oh well....
I then walked around this warehouse style store to try on some different sizes. The store was pretty disorganized. Maybe they were in a transition phase of some sort, but it was in addition to being picked over, not well categorized. I actually ended up in the fitting room with a pair of boy's shorts that I picked up off a rack next to men's shorts. There were also racks and what seemed like back room equipment scattered throughout the floor blocking some logical walk ways around the store.
The fitting rooms were mediocre. I could access them myself which was nice. There were only 3 hooks though which really were just straight pegs that could only hold 3-4 hangers before things fell on the floor. There were no hooks even on the door. The mirror was small too - there was only one and it wasn't tall enough to show my entire body (I am 6') - so they either need a bigger one or to move it up higher....
Check out was again quick and problem free. A different cashier quickly processed my order. And the chip reader on Old Navy's till was actually working.
If the $4.99 long sleeve shirts I bought (on sale from $15) actually hold up after long-term wear my rating might bump up to a 4....but only time will tell.
For now this is another store I might keep my eye on when I stop in at the nearby Target. Nice employees, but certainly not fastidious.