Papa Murphy's is in a busy section of town where a lot of after-work folks pick up a take and bake to take home to families on their way home. Because of this it is best to not assume this is a fast process. Either call ahead, or better yet use their online ordering option to save time.
In the end it's decent bulk food with more versatility than the grocery store take and bake pies. If you want something that's better than a fast food pizza there are plenty of other places in Madison that are better, but they also cost a lot more.