DO NOT SHOP HERE!!!
I had a very similar issue to Michelle. Wow at least they are consistent.
Purchased an electronic cigarette in February was promised it has a "Lifetime Warranty". E-cig broke in November of same year. Called in advance to make sure there would be no problems and was told "Bring it on in" Upon trying to get e-cig replaced was told there would be a "Restock Fee" which is the same price of buying a new unit. Nice "Lifetime Warranty" Vapor Tech! Spoke to "Managers" at 2 separate locations (Jessica - Dessert Sky Mall & Frank - Arizona Mills Mall) and they are "unable" to do anything. Frank specifically was very rude and has terrible customer service skill and I told him that to his face. Spoke to main office on 35th ave and was told there was nothing they could do. DO NOT SHOP HERE! They are only out to get your money! Will also be posting this to BBB, Google reviews, yelp, twitter, etc.....