Got lucky and found a cancelation spot for my wife and I to have 90 min massages. Overall we both liked our massages. The front desk staff was ambivalent as goes for most MEs. I mean there's always 2-4 people behind the desk and none of them really want to help you. I think that ME should move the their folks that aren't engaging customers to the back office. This is a place of calmness but it almost always starts out with some stress up front. Again, the massages are ultimately what we are there for so that's why I gave a 4 star this round.