I give this salon a -5. Let me first start by saying the owner Lamonica Cuthberson is the most ill mannered individual to deal with. I went to have my hair done on a Saturday morning at 10:30 am to have my hair colored rose gold ( my current color was plum brown) not only was I in this god forsaken salon for 8 hrs I walked out with my hair the same color just slightly and I mean SLIGHLY lighter. When I called the person who did my hair she mentioned she spoke to the owner and told her I did not look satisfied when I left . I asked for a refund for the color I was told to call the next day in the am to speak to the owner. When I called I spoke to some more rude ignorant staff members and was told she was not there. Long story short I was denied my simple refund for the color. They charged me $190 dollars for nothing. I would not recommend this salon to a pet rabbit. They are overpriced, slow and do not really know what they are doing in there. Customer service is -1000000. WORSE SALON EXPERIENCE I HAVE EVER HAD!!!!