Placed an order over the phone and was told it would be ready in 20 minutes. 2 Hubbers and 2 Lbs of Wings. We get there in 20 minutes and had to wait another 20 minutes for them to get the order ready. It wasn't even packed with customers (which would be my reasoning as to why you would take so long for burgers and wings). Finally when the order comes out of the kitchen, no apology given just an explanation of how painstaking those hubbers were and that it took them so long to pack the sandwiches. Why have a menu item that you're not too fond of making or serving or how about a courtesy call to let us know that it would take almost an hour, I would've have happily changed my order to suit your cooking needs rather than inconveniencing you like that. Or if you insist on keeping your customer happy, just apologize instead of making excuses and irritating people even further.....@@