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  • Sears can't go out of business quickly enough. I Bought a Kenmore "Elite" (emphasis added) refrigerator 5 years ago (July 2012) . In those 5 years the fridge broke 6 times, and it was never a minor malfunction. Twice it was the computer circuit board. Once the condenser. Twice the compressor. The sixth time it broke, which happened just days ago after it was repaired, I went out and bought a new fridge at a local appliance store. As bad as Sears products are, their service under their purchased extended warranty is even worse. When you call, the earliest you can get a scheduled appointment is at least one week. Then on the day of the appointment the tech is either never on time (hours late) or doesn't show, requiring a reschedule and another wait. When they do come, they have to order parts which takes at least a week for delivery, then you go through the same wait to see if the tech will show on time, if at all. Complaints fall on deaf ears, too. The folks you talk to on the phone all have the book of excuses on their desks, as they attempt to mollify you with lies about why the tech was late or never showed up. My favorite excuse was "the appointment was not downloaded properly into the system." Interesting since I was getting both emails and text messages from Sears that confirmed my appointment and tracked the arrival date and time of the repair technician, with messages saying "Your Sears service repair technician is less than 1 hour away," or "Your Sears service repair technician is arriving shortly." My favorite text message from Sears said, "Your Sears service repair technician has arrived." Nope, he never showed up, and never called. Despite all my complaints and inconveniences, Sears offered me a $500 credit toward another Sears appliance. Yah, right! Even better was the one technician that came and said that the Kenmore fridges and other Kenmore appliances were the worst that Sears sold as they were the ones that need the most repairs. Run from Sears. They are not the old Sears that we all remember.
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