This place is a crap, their workers were walking around cusing saying the "f" word with people in the lobby an we rented a truck which we didn't need after all, we needed up not needing an when we went to get our refund they couldn't process it an told us because of it they may end up charging us a day anyway.. I would give No stars if possible but it's not.. we've always used penske for Military moves but holy cow never again...an to top it off we called the 1800 number an they can't do a dang thing because it's a corporate store an the manger has more over ride than the supervisor at the coperation. Are you kidding me!!!!!!