Naylor Solar is the best. They installed a system on my home 7 years ago and it works great. A few water leaks, here and there from wind and sun, but nothing that a quick call to Naylor did not resolve. I agree there is sometimes a wait to get Terry out, but a few drips of water out to wait for the best in town is not an issue. I guess folks that complain about "waiting" don't deal with the best or the most honest usually as they are always scheduled out. Several of my neighbor installed, about the same time, the ring style and the rubber hose lines and most have removed as they rot out in the Vegas heat and sun. Naylor is recommended and I have given his name to many, all that without any one calling me back unsatisfied.