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| - I visited DLUX on March 13,2016, this was my first and unfortunately probably my last time to visit this establishment, unless I have a friend having a special occasion there. When my party and I arrived there was a total of 5 of us, we had a reservation and were told it would be a 45 min wait, which was fine the place was packed and it was a busy weekend. We waited by the door out of the patrons way, ordered us some all you can drink mimosas and a few other drinks. We were able to talk while we waited, we did see one empty table that stayed empty for over 30 minutes of our wait, which was later filled by 3 people who came in and were seated there immediately. While we were waiting, there for 4 gentlemen in front of us siting/standing at the bar, there was one that was obviously intoxicated, which within 5 minutes of us realizing this he spilled his drink and another all over the floor. We continued to wait for our seats and about 10 minutes later the 4 gentleman finished their meals and took their drinks to a table in the back with some ladies they knew or just met. It was very obvious they were getting settled in the back booth, so we decided to sit in the open spaces at the bar so we were not crowding the door as more customers had come in and it was getting pretty crowded and fire wise not safe. As we stood and sat at the bar and ordered more drinks a bartender came up too us and told us that we could not sit there because there were already people sitting there. I informed him that those people had made their transition to the back and were obviously very comfy. I was told by another bartender that they were going to come back, because they had not paid their bill, I then continued to let them know it was obvious they were not coming back, but it was also obvious that they were not done drinking, so in my opinion I would ask them to pay their bill now or to just continue it. Both bartenders walked away and continued to talk about the situation and give us dirty looks, during this whole time neither of them were respectful, they had attitudes and very condescending. During this time we all including two other gentlemen next to us all had empty glasses, and we were doing are best to try to get refills and new drinks. Eventually we all received drinks, as we continued to wait one of the gentlemen that had spilled his drink earlier came back to the bar to order another drink, when i asked him if he and his group were coming back he said no, they had found a new place to sit. He also said it in front of the bartender. Unfortunately the intoxicated gentleman was not done with his business with me as he started to hit on me and then became annoying belligerent and rude, I asked him to leave me alone and when that didn't work I asked the bartender who was standing right in front of us if he could ask the patron to leave me alone. The bartender then responded to me with a " what did you do to him" comment. I informed him nothing and that it's completely obvious this guy is drunk and won't leave me alone, my friends even chimed in to let the bartender know, he still felt it was me being a bother and ignored me. So unfortunately I had to take care of the situation myself, eventually with some rudeness the gentleman walked away from me and my group. After all of the craziness things finally settled down and we were enjoying are time, what was left of it as we were extremely annoyed with not getting much service, we did order food so we waited on that, there was no issues with food everyone enjoyed what the received. After eating we finished up are drink and left. I don't like to say that I will never come back to your business, but right now and for almost the last 3 months I have been frustrated with what happen there and I bring it up a lot to people to the point of I'm sure it's annoying. I just really dislike being treated so rudely and also with being good paying customers, to have people treat us so poorly. I know it's been a couple months and I can not control what your company does, but bringing up that :we need to work a little better on our customer service even on a busy weekend, as each and every customer is a valuable customer and one positive or negative remark about our place of business can be transferred, relayed and change a lot of peoples opinions. I do wish the establishment well and hope that no one else has to be treated the way that I was.
Thank you for taking time to listen, have a great day.
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