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  • Horrible service experience today when I went to pick up my 2016 Mazda 3. So I had 5-6 things wrong with my car. Also a fuel tank recall to be performed. After having to leave my vehicle for 3 days, when I finally got the call to pick my car up. When I get there the Tire pressure light was on. The entire interior of the vehicle smelled like raw fuel. My back seat was not installed correctly, a nitrogen cap was missing from one of my tires. The trunk handle they ordered for me still keeps falling out. Now I hoop in my car to leave but the fuel odor was so intense I had to comeback to the service department and ask the porter to spray something inside the car for the smell. Both the porter and advisor agreed the vehicle smelled bad of gas and to reset my tire pressure light. And the reason for the light being on was because when they performed a tire balance on all four tires they didn't install them in their original location. I know for a fact because the day before I set my tires and reset the light. Now when I go back inside the service manager gives me a attitude and I asked him to come outside and smell my car. He sat inside and said he didn't smell fuel. Which a clear and obvious lie being that three other people verified and attempted to resolve the issue. Now last week Thursday I called to make an appointment. Left my cell phone number with a cashier and asked I be called back. I waited 4 days and never received a call. Today Monday morning I call to make an appointment and the manger remembers me and gets very rude and continues to claim he didn't smell anything. Besides he point. I don't recommend this store for service or purchase. Management doesn't care for customers just profits.
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