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| - I drove to this salon 45 minutes because I read all the great reviews. There's not many good salons in my area, so was excited to try this one. I made an appointment and got there 10min earlier and signed in. The manager helped me find my color out. Everyone was nice and smiling. It's definitely a nice salon, very clean and elegant no doubt about that.
I got called in right away and was greeted by a nice lady, I don't remember her name. Starts with a Q. She was in a HURRY, and I don't know why, maybe the faster she works the more money she will make? She wrapped my fingers in the acetone and the acetone even splashed on my arm because of how rushed she was. It got worse, my nails and I'm sure anyone's nails would be thin and soft after getting gel nail polish off. She took the instrument and started scraping the gel polish off, she was so incredible rough that I thought she is going to take my whole nail off. I mean my nails are so delicate and thin after wearing gel polish for two weeks on them, your nail doesn't breath through nail polish! I start wincing a little bit, but thought its ok its bearable, maybe the next nail won't be that bad, well it got a little bit better, but still why the rush?
She started to file my nails with a white rough filer and she was filing so fast that she tore through my skin on 2 fingers. This isn't a cuticle cut, it's literally sliced. She was filing so fast in one area that the tension, pressure, and speed cut through my flipping skin! Blood started to come out and she started to panic and apologizing profusely. My Saturday was officially ruined because she wanted to quickly get done with me and she didn't care about the quality of her work. I wanted to leave right then and there, but I did not just drive 45 min to leave with cut up nails.
She kept apologizing and apologizing and I kept saying it's ok with tears in my eyes. Kept biting my tongue, so no one would see me tear up....She said sorry about 8-9times. I get it trust me... It happens, but being on a rush is unacceptable. If you don't have time don't do it then.
She ended up filing my nails way too short, been trying to outgrow them and she cut them way to short after I told her I wanted to keep them long. Since she was all freaked out about cutting me she didn't do a very good job. The nail polish doesn't go to my cuticle all the way, my nails are not filled very well because there are some rough spots on my tips that need to be buffed; the nails are very sharp to the touch.
I came to pay and I didn't say anything because I felt bad and didn't want to start freaking out in front of the whole salon. I wasn't smiling and I wasn't even asked how my service was. If I was asked I would have mentioned my experience. I still tipped the girl because she kept saying sorry and I felt bad, but when I sat in my car I started balling my eyes out. Not because I was in pain, but because I drove out here for nothing and wasted my time and now my finger will take more than a week to heel. Can't swim because I have an open wound, so my entire weekend is ruined. Should have listened to my mom and not have drove all the way there just for a $28 service.
I ended up calling the salon after I calmed down, asked to speak to the manager and told her how upset I was and she issues me a full refund. Although that was nice of them to do, it still doesn't fix my cut finger or the sloppy polish job. So disappointed I will never be back. This was my first time here and last.
**** I lied I came back and saw KAYLEE (12/23/15) and happy I did because she did an amazing job and guess what no cuts! She was fast and gentle. I'll be back, but now I'll only go to her. Too scared to go to anyone else. Please speak up guys when someone is going too fast. I made a mistake not speaking up right away, I get shy sometimes. You guys are still kinda far from my house, but I will do my best to stop by after work to get my nails done :) Thank you Kaylee I appreciate your work.
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