I've never experienced the slow/bad service others have mentioned here. I've eaten at this location several times in the past few years, and I always got quick service with a smile. It is Steak 'n Shake, so it's not 5 star cuisine, but if you want reasonably decent food, this is as good as any. On my last visit a few weeks ago, we were greeted and seated immediately by a very friendly server. She was happy to bring breakfast and lunch menus, and when we left, she even offered to bring us a drink refill in a to-go cup. That's service.