What a horrible experience. And still have no one to help me. It goes like this.
I see a red couch that i liked and wrote down the info for pick up. When i'm in the isle i found another red couch but bigger and same price. so I go to one of the representatives close to the computers. The girl (skinny, dark short hair) tells me she will print me a paper to pay and pick up my couch.
The paper gets printed (no pictures on the paper so im trusting the girl) I pay for delivery and assembly. They go to my house (I'm working so my mom is there to answer the door) i ask her if it's res. she says yes.
Well, guess what!!!! It is NOT the couch!!!
The girl printed the wrong couch and now i have a couch that is not what i paid for and no answers.
Now i have a couch that i dont want. All the way to the second floor and no one to help me get it there.
As soon as someone returns my call i will update this.