Oh Customshop. I really wanted to love you. I have been hearing incredible things from my sister for awhile now and last night I finally had the opportunity to try it out. I would like to start by saying that I immediately liked the atmosphere and decor upon entering. We told the hostess we did not have reservations and she said it was no problem, they had a cancellation and could seat us right away. Once seated we were immediately greeted by our friendly server and ordered two dirty vodka martinis. Unfortunately things kind of went down hill from there.
Our martinis were not dirty as we had ordered them, but we were ok with that and drank them anyway. We ordered a cheese plate and beef carpaccio to start. The cheese plate was only so-so and we actually never received our Carpaccio. We would have said something, but we didn't see our server again for quite awhile (it was extremely busy) and at the point that we did, our entrees had arrived, so we figured it wasn't worth it.
Our entrees were ok. Not anything memorable. The ricotta gnocchi was clearly made fresh but the sauce was extremely bland. While eating, we heard the table next to us say something to the server about their gnocchi dish. The server returned to their table with the bowl of gnocchi and told the table that the chef said it was supposed to be that way. ?? That really rubbed me the wrong ways. People pay good money to go out to eat and expect to enjoy their food. This man was in no way being unreasonable or making a fuss. He just didn't think his food tasted good. You would think the chef would want to make this right? Hmm...
Overall, I think there is potential for this place to be great! It seems like so many people have awesome experiences here and perhaps we just caught them on an off night. I would definitely give it another chance. I'll update my review when I do.