This is NOT the place for you if you're interested in quality stones, custom offerings, or good customer service. I was extremely disappointed when I came to pick up a ring I dropped off with them two weeks earlier only to find that they hadn't done any work on it! The salesperson couldn't even tell me why they hadn't worked on it but had kept it for 2 whole weeks! They claim to have in-house jewelers but actually send the pieces off have them worked on. If you love Pandora or want a cheap engagement ring, this is your place. Otherwise, look elsewhere.