Laughable. I got a single sundae with hot fudge, hot caramel, and pecans. After I started eating the sundae, I discovered there was no hot fudge, not to mention no much in the way of caramel or nuts. When I took my sundae back up to the counter, they proceeded to put the hot fudge on top of the whipped cream. To make matters worse, the hot fudge was not hot so it was two big globs of thick fudge on the sundae. If I was making the sundae, I would have thrown that first monstrosity away and said to the customer, "Let's get this sundae right!"...especially considering my sundae was over $6!
I also found it odd that all of the specialty sundaes only came with the option of 5 or 7 scoops. It seems the menu caters to groups who are sharing one dessert.
This was definitely a disappointing first (and most likely last) visit to a supposed Phoenix institution.