I needed 2 new front tires, dropped the car off and came back 1.5 hour later and it was done. Then the problems started. The new tires were put on the back and the old rear tires put on the front. The rear tires were both the same brand but different tread (the tire was discontinued and I had to replace the other). Anybody with a brain knows you do NOT put 2 different treads on the front of a car because the car wil not drive straight. So drove away with 2 kids in the car and the car pulling so hard to the left, that if I let go of the steering wheel for a split second I would crash into the car next to me.
When I called and asked that they put the new tires on the front like I had requested they told me it could not be done because the manufacturer requires any new tires be put on the rear, even though my car is front wheel drive AND your supposed to rotate the tires front to back every 6000 miles. When i called Falken tires they told me it is only recommended to put new tires in the back but not required.
The discount tire solution: Try and sell me 2 new tires! I was told they could adjust things down to $98 for 2 new matching tires. I was blown away by their refusal to simply mount the tires where I requested THEN try and sell me more tires. They ended up comping me the tires and just charging install.
They also misplaced one of my rim center caps. When I went inside to ask where it was, the schumck at the front who did not work on my car just tells me its wasn`t on there when I came it, but he also did not ask the guy who changed my tires. The rim is discontinued and I can not buy more. Maybe the clipped it to sell, maybe it really just spun off on the way to their shop, but I don`t think so.